Chat Problems

[spdkilz02]

I have been having a hard time loading the chat for some reason this past week. Now when i click that chat button I get this warning msg...

Warning: file(http://client0.sigmachat.com/scwho.p...61bbcdac8c2c): failed to open stream: Connection refused in /chat_online.php on line 34

[tom_laan]

i'm having troubles too. i only see the gray loading screen and it just does nothing. no warning though.

[spdkilz02]

yea i get that when i just go straight to enter chat room...but if i click whos chatting, and once that loads, then try to enter the room...that is when i get the warning...

[Gary]

It looks like the company who hosts the chat is having server problems. One bank of their servers is currently off line.

[baz]

are your java progs up to date?

[Gary]

The Chat host had a massive drive failure last night. They replaced them and things are getting back to normal..

[WannaBOpelOwner]

was it just me or was the site down this morning?

[spdkilz02]

must still be having problems with the server...still cant get into the chat...i have the new java program and everything...

[baz]

i normaly have no problems getting into chat but last night it took 9 goes to get in , 6 on firefox and 3 on IE

[saxybiker]

I think Chat is still not back to normal. It often indicates zero 0 chatters when there are actually people in there. Is there anything that can be done?

Vickie

[spdkilz02]

i still can never get in, in the past 3 weeks i got in twice...

[Gary]

I think Chat is still not back to normal. It often indicates zero 0 chatters when there are actually people in there. Is there anything that can be done?

Vickie

Any better now Vickie? One other thing. The number in the Navbar refreshes every three minutes so there could be a lag.

i still can never get in, in the past 3 weeks i got in twice...

What happens when you try to get in? What browser are you using?

[spdkilz02]

im using IE...just says applet chat loading down at the bottom left, and will say that for as long as i let the window open...

[Gary]

im using IE...just says applet chat loading down at the bottom left, and will say that for as long as i let the window open...

From the Raidersoft Help area:

Resolving Common Problems

My web browser reports "load: class Client not found" error when loading SigmaChat, ICE, or RaiderCSS

The Load class Client not found error is among the most notorious of Java applet error messages, and can be caused by a number of different problems. Usually, this problem indicates that your web browser has downloaded/ cached an invalid copy of our chat software (cache instability or an error in download). Minor network glitches between your computer and RaiderSoft's servers can also cause the problem. Ninety-nine percent of the time, the problem can be resolved by emptying your browsers cache (or Temporary Internet Files), then shutting down all instances of your web browser, and trying again. In rare circumstances, a reboot may be required.

To empty your browser's cache using Microsoft Internet Explorer:
Click on Tools from your browser's main menu.
Select Internet Options
Under the General tab, click Delete Files... in the Temporary Internet files section.
Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Netscape:
Click on Edit from your browser's main menu.
Select Preferences
Select and expand the Advanced category.
Click on Cache
Under Set Cache Options:
Click Clear Memory Cache
Click Clear Disk Cache
Click OK
Important: Shutdown all open instances of your web browser.

When I attempt to open the Java™ applet, I see a blank gray box only.
My web browser reports a "bad magic number" error when loading SigmaChat
When I attempt to open the Java™ applet, I see a red checkbox only.

Try emptying your browser's cache first (see above). Remember to shut down all instances of your web browser after emptying the cache (temporary internet files). If this does not work, it is possible that you do not have Java™ installed. Please visit Sun's Free Java™ Download Site to download and install Java. Java is the most powerful extension to web technology today, and no web browser is complete without it!
When I attempt to open the chat room, a message appears telling me to install software. What is wrong?

You need to install Java™ support (see above) On most computers, you can simply follow the on-screen directions to have Java™ installed for you automatically by your web browser. If this fails, we strongly encourage you to visit Sun's Free Java™ Download Site to download and install Java. Java is the most powerful extension to web technology today, and no web browser is complete without it!
My Macintosh computer is having various problems with SigmaChat.

SigmaChat is not supported on Macintosh OS 8.x and below systems. SigmaChat runs best on OS X when using MSIE, Netscape or Mozilla. When using OS 9 we recommend using MSIE only. Problems have been reported when using the Safari browser.
I connect to to the internet with AOL, but am unable to login to the Java™ applet.

Do not use the built-in AOL web browser. Instead, use the web browser (usually Microsoft Internet Explorer) that was included with your computer/operating system.
When I click "Login" nothing happens, or a message appears telling me that it cannot connect, or that I have been disconnected. What is wrong?

First, check to make sure that all of our chat servers are online. Check here. If a server is offline, simply wait a few minutes. It is extremely rare that our chat servers go down, and we have automated systems in place to ensure they are back up and running within 10 minutes of going down. Secondly, and the most likely scenario, is that you are using a computer restricted by a firewall; see below:
I am using a computer behind a firewall, or in a work/education environment. How can I connect?

For SigmaChat, you, or your network administrator, will need to allow TCP access on ports 8000 through 8009 at client.sigmachat.com. On some LAN firewalls, you may simply set the security setting to "Low" while you wish to use our chat software.

I have been banned from a chat room, and feel that I can behave myself now. Who should I contact to get un-banned?

You will need to contact the owner/administrator of the chat room. If you do not know who this is, try contacting the site's webmaster. RaiderSoft is unable to provide end-user assistance with this information.
I am still having problems. Who should I contact?

You will need to contact the owner/administrator of the chat room. If you do not know who this is, try contacting the site's webmaster.

[spdkilz02]

ok i emptied all the temp files, and didnt work...so now im updating my java...

it also wouldnt work for me on firefox...

[yellaopelgt]

I had to go to Java and get the new version too. seemed to work after I downloaded it, no probs as of yet.
Joe

[spdkilz02]

have the updated java 6 and still cant get in...

[spdkilz02]

i did everything that was said and still cannot get in chat....

[Gary]

i did everything that was said and still cannot get in chat....

Ok. A couple more: Do you have "Cookies" enabled in your browser? Do you have a Pop-up blocker or firewall set up that blocks Java scripts from running?

It would seem like the problem is on your end as there are several in the room right now and all appears to be working.

[spdkilz02]

i know it has to be on my end...im thinking its something messed up with my java program...everything was fine til i upgraded to the newer one, and now i cant get either program to make it run...