Just wanted to vent my frustration and see if anyone had come across this before: As most of you know I recently bought my first baby. I hired a transport company to ship her my way. I did my homework and researched every auto transport co I could find, then got quotes from all of them. (www.howwerate.com is a great resource!) I chose Able Auto Transport because it had the balance of pretty good ratings with a good quote plus they insured the car and gave door to door service (as opposed to dropping it off and picking it up at a terminal). Sooooo I put my requested pickup date as Saturday the 10th (after checking to make sure they offered Saturday service - they do). *On* the 10th I get an email stating they had brokered me out to Nationwide Transport Service, gave me my contact number and name and said to call the contact if I had not heard from them by the pickup date. Well since the email got to me the night of the 10th I waited until Monday... no word. I called the contact and he gave me the "don't worry your pretty head little lady we'll take care of you" song and dance. He claimed some customers on the east coast had not been available to pick up their car but that he would be picking mine up on Tue, or Wed morning at the very latest. I mentioned that he needed to call the seller to let him know as no one had as yet contacted him. I reminded him that I had been promised my seller would get 24-hour notice pre pick-up. He again reassured me. Finally last night (Tue) I called Able Auto and complained. They told me the same story - that some customers in NJ have been blowing the transport co off and haven't been around to pick up their car. I was told that if they werent located by Wed morning that my guy would just keep their car and head on to pick up mine. I again reiterated that my seller needed a heads up - that no one had EVER contacted him.
Well here we are Wed at 3:00 p.m. edt, and neither I nor my seller have heard from this guy. Is this typical? Is this just what you get when using auto transport services or do I have grounds for being upset here? As I see it we're 4 days past my requested pick up date and I have gotten DIDDLE for customer service.... Has anyone else had any experience with this?
Well here we are Wed at 3:00 p.m. edt, and neither I nor my seller have heard from this guy. Is this typical? Is this just what you get when using auto transport services or do I have grounds for being upset here? As I see it we're 4 days past my requested pick up date and I have gotten DIDDLE for customer service.... Has anyone else had any experience with this?