I updated firmware via wireless so I know that part worked. Printer status reported to the computer. Copied. Printed color photos from a usb drive. Reloaded drivers so I could use LAN. Send a document and the computer would hand it off. The display would light up on the printer. I just didn't get the "data received" message and it never printed. The Brother diagnostics would detect something but basically told you to call for help. About the time it stopped working, the ink ran down and that is why I thought it had stopped. I bought after-market ink for the first time. When I installed the ink it wouldn't print. Later experiments showed the printer worked, new ink looked nice on the photos I printed, so I don't think it was the printer rejecting the new ink. I was going to buy a new one but the one I wanted is back ordered. And then the day after we got the goldfish, I hit print for some reason and the display lit up and "data received" was displayed and it has worked since. Of course it has nothing to do with the goldfish, but dam that saved me $300. The printer is ten years old and really hasn't had any problems except for costly ink. The new ink, four cartridges of each color, so 16 for the cost of one color cartridge and black was twice the cost of the color cartridges. So all is well, at least for a little while.TIMBO as for your printer mine goes out on it's own for no reason at all at times I have an HP 8700 series so far the only thing that allows it to communicate again with my computer is running the HP print and scan doctor if all else fails after that I pull the plug to the printer for 10 mins or so and reboot it.